Lauren Feehrer, Customer Experience Strategist, passionately ensures that the customer is at the heart of every experience. During her tenure at Accenture and Alliance Global Services, she led technology platform design and implementations for the Fortune 500. Lauren is the President and Founder of LoyaltyCraft Consulting.

Katherine Cleland, Strategic Marketer, Product Manager, Communications Director, Director of Marketing, Project Manager, Blogger, Social Media, and Adwords and SEO. Just like most start-ups, Katherine wears almost every hat. She takes unique pride in the integration and cohesion of her team’s marketing strategies, and in transparently and relentlessly measuring results. Katherine is the CEO of Cleland Marketing and a Business and Marketing Advisor at the Brink.